Qwest Pontoons has received the 2024 NMMA Customer Satisfaction Index (CSI) award for the 2024 model year. This is Qwest’s first year participating in the program.

The Marine Industry CSI Awards honor boat and engine manufacturers who actively measure customer satisfaction and pursue continuous improvement to better serve their customers. Award recipients achieved an independently measured standard of excellence of 90% or higher in customer satisfaction over the past program year, based on information provided by customers purchasing a new boat or engine during the period between January 1, 2024, and December 31, 2024. 

Participating manufacturers must survey all new boat and engine buyers during this period. For this reporting period, the program surveyed more than 275,000 customers tracking customer satisfaction with the product, sales experience, delivery, and service process in addition to product quality.

“The incredible teamwork at Apex has been instrumental in making Qwest a high-quality American-made pontoon boat. Receiving the CSI award is a testament to our collective commitment to quality,” said Andrew St. Peter, Marketing Director for Apex Marine. “We will continue to improve our processes and build exceptional boats. The future is bright, and we’re excited to see where it takes us!”

https://boatsatisfaction.com/brand-results/content-container/qwest-pontoons